privacy policy

this privacy policy describes how doki ceramics (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website dokiceramics.com (the “site”)

contact

if you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us at:
email: dokiceramics@gmail.com

collecting personal information

when you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. we may also collect additional information if you contact us for customer support. in this privacy policy, we refer to any information that can uniquely identify an individual as “personal information.” below is a list of the types of personal information we collect and why.

device information

  • purpose of collection: to load the site accurately for you and to perform analytics on site usage to optimize our site.

  • source of collection: collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.

  • disclosure for a business purpose: shared with our processor squarespace.

  • personal information collected: web browser version, ip address, time zone, cookie information, sites or products you view, search terms, and how you interact with the site.

order information

  • purpose of collection: to provide products or services to you, fulfill our contract, process payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, if in line with your preferences, provide information or advertising about our products or services.

  • source of collection: collected directly from you.

  • disclosure for a business purpose: shared with our processor squarespace and third-party payment processors (e.g., stripe, paypal).

  • personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

customer support information

  • purpose of collection: to provide customer support.

  • source of collection: collected directly from you.

  • personal information collected: information you provide when contacting us for support (e.g., order details, contact information).

minors

we do not intentionally collect personal information from children. if you are a parent or guardian and believe your child has provided us with personal information, please contact us at dokiceramics@gmail.com to request deletion.

sharing personal information

we share your personal information with service providers to help us provide our services and fulfill our contracts with you. for example:

  • we use squarespace to power our online store. you can read more about how squarespace uses your personal information here: squarespace privacy policy.

  • we may share your personal information to comply with applicable laws, respond to legal requests (e.g., subpoenas), or protect our rights.

using personal information

we use your personal information to:

  • provide our services, including processing payments, shipping orders, and sending order confirmations.

  • communicate with you about your orders, account, or inquiries.

  • improve our site, products, and services.

  • send you promotional offers and updates (if you opt-in).

  • prevent fraud and enhance site security.

retention

we retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

your rights

ccpa (california residents)

if you are a california resident, you have the right to:

  • access the personal information we hold about you.

  • request correction, updating, or deletion of your personal information.

  • opt-out of the sale of your personal information (we do not sell your information).

to exercise these rights, contact us at dokiceramics@gmail.com.

gdpr (eea residents)

if you are a resident of the european economic area (eea), you have the right to:

  • access, correct, update, or delete your personal information.

  • object to or restrict processing of your personal information.

  • request data portability.

to exercise these rights, contact us at dokiceramics@gmail.com.

cookies

we use cookies to enhance your browsing experience, analyze site traffic, and personalize content. cookies are small data files stored on your device. you can manage or disable cookies through your browser settings, but this may affect your ability to use certain site features.

for more information, see our cookie policy

do not track

we do not alter our data collection practices in response to “do not track” signals from your browser.

changes to this privacy policy

we may update this privacy policy from time to time to reflect changes in our practices or legal requirements. we will notify you of any material changes by posting the updated policy on our site.

complaints

if you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.